Communication Skills (Practical)

List of Experiments / Activities

1. Communication Skills (Practical) Elective Credit Hours Per Week (L-T-P) Max. Hours L T P
2. 1-- --
3. 30Maximum Marks SE ESE
4. (Perform any 12 Experiments)
5. 1Introduction to Communication in Pharmacy Types of communication: verbal, non-verbal, written Importance in clinical, academic, and retail pharmacy
6. 2Listening and Observation Skills Workshop Active listening techniques, barriers to listening Observation of cues: patient posture, tone, compliance
7. 3Role-play: Communicating with a Patient for Dispensing a Prescription Explanation of dosage, frequency, side effects, and precautions
8. 4Role-play: Handling Difficult Conversations (e.g., Angry Patient or Confused Elderly) Empathy, patience, tone modulation, de-escalation techniques
9. 5Written Communication I: Professional Email Writing & Documentation Writing emails to doctors, suppliers, institutions Structure, etiquette, and clarity in pharmacy communications
10. 6Written Communication II: Preparing Patient Information Leaflets and Drug Labels Use of simple language, drug facts, precautions, icons Creating flyers for common conditions (e.g., diabetes, asthma)
11. 7Non-verbal Communication Skills Body language, eye contact, gestures, tone of voice Cross-cultural sensitivity in pharmacy communication
12. 8Presentation Skills I Basic Techniques Voice projection, clarity, use of visuals Individual practice with simple pharmacy topics
13. 9Presentation Skills II Group Presentations Topics: health awareness campaigns, drug education, OTC safety Peer and faculty feedback
14. 10Patient Counseling Practice (Case-Based) Counseling for chronic illness (e.g., hypertension, diabetes) Role-playing real-life counseling situations
15. 11Communicating with Healthcare Professionals Case handoff, drug information request, referral writing Using SBAR (Situation, Background, Assessment, Recommendation) format
16. 12Mock Interview / Group Discussion Practice Industry/clinical job interview scenarios
17. 13Digital Communication Skills for Pharmacists Creating a simple health blog, social media awareness post Basics of teleconsultation and ePharmacy chat support
18. 14Ethics and Professionalism in Communication Confidentiality, patient rights, informed consent Role-play ethical dilemmas in pharmacy
19. 15Assessment & Reflection Final presentation or counseling demo Feedback, self-evaluation, and faculty observation